Terms of service

We are a New Zealand owned company, based in New Zealand and all prices listed are in New Zealand dollars and include 15% GST.

In the instance of a major weather event we reserve the right to deliver fresh flowers as soon as possible outside of your selected delivery date and no refunds will be given. 

Flowers On Pollen does not store or process any Credit Card information.

The following terms and conditions apply to the access and use of the Flowers on Pollen website. By accessing and using this site you are deemed to be in agreement with the following terms.

The contents of this website are the copyright of Flowers on Pollen. You may view and print content off this site provided it is for your own personal informational non-commercial purposes.

While Flowers on Pollen only provides the information on, or accessed through this site, on an "as is" basis. Flowers on Pollen may change the content or services described in this site at any time without prior notice.  If you would like to verify site content, or have any questions regarding your order, you are welcome to contact us at flowersonpollen@gmail.com or phone us on 07 8689891.

Flowers on Pollen has made every effort to ensure that the information on this site is current, accurate and complete but does not accept liability for any error or omission.  All warranties, whether expressed or implied, as to the accuracy or completeness of the information contained on this website, or in respect of any products or materials referred to on this website, are excluded to the extent permitted by law.

We will not be liable for damages losses or expenses or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

Substitution

We reserve the right to substitute a product of equivalent value where a listed product is unavailable.  When making substitutions, we don't call the sender as this could delay the order from being delivered on the requested date.

Seasonal conditions affect the supply and quality of flowers. Specific varieties or colours may not always be available or meet our quality standards. In some cases substitutions may be necessary to fulfil your floral arrangement.  Choosing the right flowers is a very important and emotional statement. We will pay close attention to design elements such as size, style, colour, balance and shape when a substitution is necessary.  If we are out of a particular decorative element such as a vase, basket or ceramic container, a similar one of equal or greater value will be used.

Flowers are sent fresh, therefore may arrive tight in bud, and can look different to the photo on our website, which may or may not show flowers in fuller bloom.

Cancellations

If you choose to cancel your order once it has been placed we are more than happy to offer a full refund back to your credit card (less a $10 administration charge).  We are unable to offer a refund if the flowers have already been made up and/or dispatched on courier.